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When one order moves, check what moves with it.

Moving an urgent order forward changes the sequence for other work. Passing on only the new priority leaves the receiving team to discover those consequences during the shift.

Identify the displaced work.

Establish which operation the urgent order will use and which jobs currently hold that time. Check whether the change creates another setup, interrupts a batch or affects an outside-processing booking. Confirm that the urgent job has the material, instructions and approval needed to start.

The answer may be to change the sequence. It may also be to leave it in place while another constraint is resolved. The person authorized to choose should see both positions.

Pass on one current sequence.

The shift lead needs the revised order of work and the point at which it takes effect. Purchasing needs any changed material priorities. Customer service needs the delivery commitments affected by the change.

Keep the approval and its reason with the revised sequence. Remove or clearly supersede the earlier version in the places people use during the shift. A message in one channel does not help a team working from a different printed list.

Check the next handover.

Ask the receiving shift to describe the changed priority and any unfinished conditions. That makes a missing instruction visible before the order reaches the operation. When a similar change occurs again, use what was missed to revise the handover routine.

Operational handovers · Back to the notes